Technician Training: Fall Tune-Up

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Learn more about this opportunity!

You and your technicians will hear from industry experts! Bring your team members to refresh and learn more skills. classes include:

  • Pump Teardown and Troubleshooting – Dennis Garcia, MD Pumps and John Ladue, Complete Water Systems
  • Ozone in Residential and Light Commercial Water Treatment Systems – Doug Haring – Clack Corp
  • Media and its Function – Shawn Talley, Indocarb, Black Opal followed by panel

Lunch Break with vendor spotlight- learn about new industry products and services.

The Complete Service Call: Spot More. Solve More. Serve Better.

Great service is more than completing the repair you were called to make. Technicians are often in the best position to recognize additional customer needs — but that doesn’t mean they need to become pushy salespeople. In this interactive session, we’ll explore how technicians and team members can ask better questions, identify opportunities, make appropriate recommendations, and create more value for the customer and the business. The goal isn’t simply to “increase the ticket.” It’s to help the team recognize the difference between completing a repair and taking complete care of the customer.